Hi Shannon - I wanted to take the time to tell you that Angel and Benny were wonderful. The floor now looks great. They worked patiently with me to get the right mix and fix all the damaged tiles. Now that the shine is on, it's just great. My cell phone happens to be damaged, but I'll be getting a replacement on Monday and I'll send you a picture then. Please share this with Joe. In the end he went the extra mile and he has a happy customer. Thanks again.
We wanted to follow up with you regarding the previous work completed by Angel and his crew. Everything looks great! It seems that stripping the few tiles that needed it, cleaning the entire floor and applying the "PEN" definitely worked. As before, it was a pleasure working with Angel, Sergio,and Benny - they take so much pride in their work. We appreciate you taking personal attention to our floors and making sure that it was taken care of. Once again, thank you.
Joanne & Dan"
Rick and I wanted to thank you for fitting us in so quickly. We appreciate you reworking your schedule to make our project happen.
I also wanted to let you know how much we appreciated working with Benny and Daniel. The floors look better than we had imagined. Benny is truly an artist. Both he and Daniel were so hardworking and professional. I know they went above and beyond to help us achieve our final goal. It was such a pleasure having them work on our floors.
Wishing all of you continued success.
Thank you. Kim and Rick
Please pass on to the owner that his company met and exceeded my expectations with professionalism solving my problem here.
The technicians Angel and Sergio provided unmatched professional service and excellent floor finishing expertise.
Please note Benny and Daniel were exceptionally hard workers.
Again will you confirm with Angel what he mixed for this great finish.
Thanks Wade. I would not hesitate to recommend the services you offer.
Just wanted to say thanks for the amazing restoration job your guys did at my mother's home. It turned out way, way better than any expectation we had. You guys are the best!
I have to say that you and Terri are great to work with. Obviously, it's not so easy to work from such a distance. But you've made it so easy. Please pass this along to your "boss".
Thanks so much,
Just wanted to let you know that I really appreciated Benny and Daniel working on my saltillo tile to get it back to where it looks wonderful.
Benny and Daniel were very professional. Benny really knows how to work with that delicate tile to get the color you want.
Before Wade sent them over, another company had done my tile, but did not do anything to make it acceptable. It was a mess as far as I was concerned and I am so grateful that someone who knew what they were doing fixed it for me.
Thank you for a job well done.
Elle and I want you to know what a great job you and the rest of your helpers did in stripping and refinishing the Saltillo floor tile at our home in The Boulders. Not only was the quality of the workmanship excellent, you were super cooperative and flexible in showing us different finishes and providing us with the finished look that we were striving for.
Additionally, and perhaps of almost equal importance, you were a pleasure to have around, thoughtful as to how you handled our personal belongings and furniture, and even pretty cool when the pets tried to escape across your new work.
All in all, a difficult job done in a truly professional manner.
Jim & Elle
I am really enjoying the final result and my friends and neighbors are very envious.
You are great! Thank you for checking in with us. Yes, we are finally through for the most part. We will take more photos and get to you. The house is beautiful!!!! You will love it. Everyone exclaims over the Saltillo and we tell them where we got it....stay tuned, photos to arrive, well at some point anyway. Blessings to you and Terry and everyone there. We are soooo honored and blessed to have found you all, thank you, thank you!
Pam and Jac
Just a quick note to say how happy we are with the backsplash and mural that your crew installed yesterday. It fit perfectly and the color combinations really add needed color to our kitchen! Again, thanks and we look forward to having you do more work for us in the future!
I wanted to pass along my thanks for your great work in helping me select tile for our bathroom remodel project. We completed the work in both bathrooms and the tile you helped me select has been the perfect fit! Thank you for your patience, and most importantly, your expertise in guiding me to the right selections for each bathroom. You thought of things that I would have never contemplated, and helped facilitate a smooth install as a result.
This was a project my wife and I were doing “long distance” from our home in Minneapolis, and we are fully satisfied with the results. I’m certain we will be calling on you again for another project in the coming months.
November 28, 2012
Mexican Tile & Stone CO
We would like to extend our congratulations to you and your staff for reaching another milestone in overall customer satisfaction. As you recall, in 2011 your business received the Talk of the Town Customer Satisfaction Award, and through hard work and commitment, the Mexican Tile & Stone CO team has achieved a consecutive win with 4 stars for 2012!
By the way, I have to say that you are the MOST and I do mean the MOST reputable contractor I have ever dealt with, which is why you are so successful. What a pleasure you are and have been throughout this entire process. If you ever need a recommendation (which I’m sure you don’t!) , please don’t hesitate to use my name.
Dear Mexican Tile & Stone Company,
In the last 10 months, consumers have turned to BBB to find you 3 time(s).
We issued 18 report(s) to potential customers researching Stone-Natural in the last 10 months.
Don't forget to use your BBB Accredited Business logo, tell them you're Accredited, and let them know you are a company they can trust. You've earned it!
BBB Serving Southern Arizona
We just wanted to take a moment to thank you for the outstanding work done on our three nesting tables. They are absolutely beautiful.
We recently built a home in the Tubac Golf Resort and have just added quite a bit of decorative tile to the front and back patios.
We acquired all of the tile from your Tucson store, where we met Donna. She was a great help in guiding us to the right color combinations and decorative ideas. She is a great asset. We are very pleased with the result and get compliments daily from residents here.
We wanted to sincerely thank you and your colleagues for all the work you put into finishing our fountain and making it so beautiful. The wonderful people at Mexican Tile and Stone came to our rescue! You all seemed to take a personal interest in our situation, and worked with us and our contractor to make everything right. The response we received when we first sent you an SOS was one of kindness and a willingness to help. It's not typical these days for a company to reach out and help the way you did.
We hope you understand how much we appreciate and recognize your kindness, expertise, professionalism and patience as you helped us through the process. Now that our back yard has been completed, we are able to sit back, relax and enjoy this gorgeous fountain.
Incidentally, I was talking to my neighbor who told me she is using Mexican Tile and Stone to embellish her living room fireplace! I shared with her that she is contracting with the best people in the business, and we will continue to always recommend your company.
Thank you for everything
With appreciation and best regards,
To Ben and the owners of Mexican Tile and Stone,
We just want to thank you for the work that Mexican Tile and Stone did to re-do our den/computer room. We are so happy with the results and are grateful for the professional/knowledgeable staff you employ. What a great bunch of people you have working for you. Kind, courteous, and work well together. And thank you, Ben, for your job overseeing. Although our job was a just one room, you helped us with decisions so that the floor would look like the rest of our Saltillo flooring. You answered lots of questions and you were there both days to see how the job was progressing.
We also have some advice for those who would attempt to install Saltillo tile themselves. DON'T DO IT. We did and it did not turn out well. We were penny wise, pound foolish. The flooring had to be removed and redone by experienced installers of Saltillo (Mexican Tile and Stone).
May God Bless Mexican Tile and Stone for the professionalism and integrity you exhibit.
Larry and Esther Booker
We are very excited. I have to tell you that we found others that were less expensive, but working with your team was unparalleled. We eventually decided to go with MTSC because of the people!
Congrats on the spot on Bang For Your Buck! As customers of Mexican Tile & Stone Company, we recognized the tile immediately and wondered if they got it at your store. As the show went on and we saw more of you we recognized you too! Not only was the tile from your store, it was your house! Beautifully done! (We're a little slow to catch the show; we tape them and watch them later at our convenience.)
Dear Ben & Joe,
A sincere Thank You! The sidewalk border stones look great, a perfect match; and the entire patio is resealed. “All’s well that ends well” applies here! We can now decorate and enjoy! Job well done!
Patrice & Roy Riegel
It has been a few weeks since our bathroom tile and mural were completed and we are enjoying both a great deal.
I want you and Joe Fortuna to know that of all the companies/trade people that we have worked with on our redecorating project over the past year, Mexican Tile and Stone and all of your personnel involved were the best to work with. Everything was done in a timely manner with the greatest quality and obvious pride.
Ben, as Louise told you, you are a great listener, which ensures accuracy and customer satisfaction. And your follow up on all matters was as you promised. I appreciated the attention that Joe, as the owner, gave to the project, as small as it was.
J.C. and Fausto did a great job on the floor and mural installation; Angel and his assistant did a great job on the coloring, sealing and subsequent touch-up, and I have never seen a toilet installed in seven minutes and with no leaks at all. The plumbers were great, too.
I would recommend Mexican Tile and Stone to anyone without hesitation. It was a pleasure to work with you.
Terri & Louise Green
“Thanks to all of you at Mexican Tile and Stone for transforming my condo from ordinary to extraordinary! I absolutely love it! A big thanks to Juan for all his patience and artistic ways of laying the tiles, and to everyone who helped me choose the colors and patterns…it all looks amazing! The whole staff at Mexican Tile and Stone was awesome to work with. I would highly recommend this company.”
Thanks to all of you,
“I wanted to say thank you again for the fantastic job that you and your associates did on our home. We are so pleased with how everything turned out. Although it was a big job, we noticed that time and time again, the installers paid attention to details. We continue to notice little things that they did to keep everything looking just right. Everyone was incredibly professional, and kept disruption to a minimum. Many, many thanks to Robert for his beautiful designs, and to Joe and Juan for keeping everything running smoothly. And thank you for that final detail – sending the cleaning crew afterward. It really made my weekend! I would never hesitate to recommend your company to anyone, and we may be calling you in a few months for another project.”
“The projects turned out beautifully. Everyone’s professionalism was beyond expectations, and the work is authentic, and really sets our new home apart. What a treasure it will be for our growing family. Also, Juan and his son are quite the craftsmen, Joe was great to work with, and Robert is an artist, 1st class. I hope to work with you and your team again in the near future.”
“The fireplace and tile floor are beautiful. We are more than pleased with the craftsmanship from your guys. We will definitely recommend your company to everyone we know. Fantastic job!”